Resume

Product designer with over 8 years designing internal tools and customer-facing flows. I prototype fast, test with real users, and use AI responsibly without cutting corners.

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Experience

JPMorgan Chase

Product Designer, Home Lending · Oct 2024 – Present

Design internal tools and client-facing home lending experiences in a regulated environment with product, content, research and engineering.
Use AI to design agentic workflows and speed up user stories, ideation and visual exploration, verifying every output before it moves forward.

Independent

Product Designer (Remote Contract) · Aug 2017 – Sep 2024

Stride Health: tested and redesigned key parts of a B2C insurance marketplace flow, helping win new customers and retain existing ones.
Dropbox: led research, testing and design of an internal data management tool, and evaluated third-party tools to shape product investment.
Change.org: prototyped and designed an omnichannel communication feature and improved internationalization for global users.
Routespring: redesigned a B2B SaaS site with a new onboarding flow, dashboard and design system, contributing to new client growth.
Juntos Global: designed and user-tested a conversation management tool for a B2B fintech.
Also: Documate, YLabs, Market Smart, and UX strategy for startups in mental health, coaching and sports.

Skills

Design: Interaction, visual and service design; design systems; rapid prototyping; information architecture
Research: User research, usability testing, personas, hypothesis-driven iteration
AI: Agentic workflow design; AI-assisted ideation, user stories and visual exploration; Claude Code, Gemini, VS Code and other LLM tools
Tools: Figma, Adobe Creative Suite, Jira, Confluence, Salesforce, basic HTML and CSS

Education

The University of Texas at Austin

BS in Communication (Advertising) and BA in Studio Art