Designing new features to help fundraisers manage pipeline
Marketsmart can help fundraisers more effectively manage their pipeline with automation technology.
Design new features to help gift officers to cultivate and manage donors to reach fundraising goals.
I worked on various end to end aspects of the designing the new features, including, UX research, wire-framing and prototyping.
Understanding the problems
As the product manager and CEO overtime realized that their clients were in need of more nuanced lists of potential donors from their database. We plotted out a few potential journeys and my job was to go a bit deeper. create new potential journeys that would get the user the best results.
The other issue was finding a way to utilize fully the sophisticated technology of an email automation system and receiving detailed reports or overviews.
Create a filter system, so gift officers could seamlessly create lists.
Develop a design for a new reporting system for automated email sends.
Setting up a portfolio building system for each gift officer
The gift officers
With my background in working on fundraising teams, understanding the user was quite easy. These people are often overworked and unpaid. The product manager also shared previously created user personas which also helped give a well rounded understanding of these people.
Ideation and Validation Testing
I started the ideation process with lo to mid- fi designs and encouraged the team to test early before going full high fidelity. The product manager conducted several qualitative tests and reports for me to analyze and interpret.
Initial Iteration Feedback for Landing Page and Decisions
✓ Clear flow of filter requirements
✓ Layout clear with good use of space
X The M and P were not making sense to users
X "Location" and "Gift likelihood categories" needed to be more nuanced
X Symbols within the color ratings did not make sense
Ideation of automated email reporting
✓ Easier to read and understand mission
X Users want to see more of the feed
During testing, the team realized that this feature was not as essential as initially expected. Fundraisers use other databases for building portfolios. We ultimately scrapped this, but saved money and hours of engineer work.
The most challenging part in this role was to interpret quantitative and qualitative data that I did not directly find. There are so many advantages of getting insights directly from conducting user testing. In this case, I learned to take data from a third source and analyze and prioritize it to reiterate on designs.